General

Are the products compatible with European homes?

Meir products can be used in most European homes. Customers can order via selected dealers in the UK and Ireland.  Please use our Stockist Locator to find your nearest Meir dealer.

Customers in the UK and Ireland should provide technical specifications to their builder, plumber or architect to ensure products comply with your local fitting and size requirements, particularly showers and bath spouts.

Spouts and showers may require an additional male/male thread for use in some homes. This connection part can be purchased locally in the UK, or supplied by a tradesman such as a builder or plumber. Meir showers and spouts have a female 1/2″ BSP thread connection as standard. Refer to the images below for more information, or the specification files on each product’s listing page. Specification drawings can be obtained from each item under the ‘Specifications’ tab. Showers and spouts may require additional in-wall components depending on the setup and installation needs. 

Meir has attained the world-renowned WaterMark and WELS certification in Australia, which ensures quality fixtures and water efficiency. Please check with your local trade professional should you require any local standard such as WRAS, UPC or SABS.

Can I view items before purchasing?

Customers in the UK and EU can visit one our selected Dealers to view our premium range of products.  Please use our Stockist Locator to find your nearest store.

I only received part of my order. What happened?

Please contact Faucet's, our exclusive distribution partner, for further assistance. 

Email: Meir@faucets.co.uk


Where can I view prices?

Current RRPs can be viewed on the website here.

Warranty & Returns

How do I claim on my warranty?

Please lodge your warranty claim here. Customers have certain rights on their purchases, and we are always willing to help customers achieve the best outcome. If you find that an item isn’t as described, doesn’t work as intended or has not functioned for a reasonable time (assuming the item hasn’t been misused or damaged), then you are eligible for a full refund, exchange of store credit. Full terms and conditions can be found here.

Something was missing or damaged in my delivery

Please contact Faucet's, our exclusive distribution partner, for further assistance. 

Email: Meir@faucets.co.uk

What is my international warranty (outside of Australia)?

Meir warrants products for a maximum of 5 years for international use. Customers must ensure that installation and use are in accordance with the products’ requirements. Failure to do so will void the warranty.

Pressure

MAXIMUM Temperature: 75 degrees & Pressure: 1,000kPa.
MINIMUM Temperature: 3 degrees & Pressure: 150kPa (300kPa for Diverter mixers).
Note: AS/NSZ 3500.1-2003 (Clause 3.3.4) specifies 500kPa maximum water supply pressure at any outlet within a building for new installations.
Inability of use when installing in gravity-fed water systems, instantaneous hot water systems or when the pressure supply is less than 150kPa.

Care and Cleaning Instructions

Do not install tapware using any form of acetone silicones.
Do not apply physical items (such as tools) directly to the product.
Never use detergents, citrus based cleaners, or abrasive cleaners and do not use undue pressure.
Where your tapware remains dry in use, a soft cloth can be used to remove surface dust. Alternatively, a wipe over with warm soapy water is all that is required to maintain the finish in perfect condition for a lifetime of use.
Use of wax based furniture cream should be avoided as these can result in a build-up of deposits, which could detract from the appearance.

Warranty conditions

The warranty shall be void under these conditions:
Normal and fair wear and tear, misuse, abuse, or mishap
Exposure to excessive moisture derived from lack of ventilation
Inability to provide proof of purchase.
Products used for incorrect applications.
Products not installed by a licensed tradesperson, failure to follow installation instructions or damage which arise from or during installation.
Products not installed to relevant National Standards, State Regulations or in accordance with the installation instructions.
Products exposed to extreme, unusual or outdoor environmental elements.
Tapware exposed to water pressures and or temperatures that exceed stated limitations.
Scratches or damage caused by applying physical and or abrasive contact directly to the product.
Isolation stop taps were not fitted where required.
Fitting of other devices to the outlet of tapware, eg. Water filters or regulators that are not approved by the Seller.
Flow regulated check valves not installed where required or obstructions caused by inadequate flushing before use.
Services repairs or with non-standard replacement parts previously undertaken without the Seller’s approval.
Damage by adhesives, sealants, corrosives etc; or failure to comply with care and cleaning instructions.
Failure to clean and or replace outlet aerator inserts within 18 (eighteen) months.
Repair or replacement of Jumper Valves, O-rings, washers, or Aerator Inserts.
Where filters have not been installed in areas subject to Hard Water or Limescale.
Using the product in a region, country or district which it is not designed or intended for. 

 For more information, please visit here

What is the warranty on your matte black tapware, showers and accessories?

Each item’s warranty information can be found in the product description field under the 'Warranty' tab. Generally, the following applies:

10 years – Domestic use
12 months – Parts and Labour
3 years – Cartridge (for mixer products)

Care instructions:
Do not use any chemical-based cleaners or rough surface materials such as scourers. Only use a soft cloth with warm soapy water.

The warranty specified is for use in Australia and NZ. Countries outside of Australia and NZ may have varied plumbing regulations that do not meet the same high standards in Australia and therefore we cannot warrant parts and labour for all international orders.

Where can I order spare parts?

Please contact Faucet's, our exclusive distribution partner, for further assistance. 

Email: Meir@faucets.co.uk

Cleaning

How do I clean my matte black kitchen or bathroom product(s)?

Do not use any harsh chemicals or rough surface materials such as scourers or adhesive tape.

A soft cloth with warm soapy water will keep the matte finish in new condition and will ensure your warranty is maintained.

Installation

Do I need to have my tapware or shower installed by a plumber?

We strongly suggest that a licensed tradesman installs all plumbing items. If an item is installed by a non-licensed person, your product warranty and possibly home and contents insurance may be void. If there are any damages caused during installation, a licensed plumber is responsible to pay for those damages.


Product & Technical

Do I need to use a shower mixer that has a diverter with my 2-in-1 shower rail?

No, all Meir 2-in-1 showers have an inbuilt diverter, so you will only need to use a single mixer or a set of taps (wall top assemblies) to control the shower.

Are Meir products water-efficient?

Meir products are designed for water efficiency and conservation.

As earth’s population grows, we, as a species, are on the brink of a water crisis. While 70% of the earth is covered in water, around 1% is drinkable and with such a limited supply of the most valuable resource on the planet, it is up to everyone to utilise water efficiency methods.

At Meir, we are committed to protecting the earth’s precious supply of water, and are conscious that ensure everything we do; from business operations and manufacturing, reflects our water conservation ethos. Our products are certified under the Water Efficiency Labelling and Standards (WELS) scheme, which is designed to help consumers make educated decisions based on water consumption and efficiency.

During the 2019 South African water crisis, our products provided feasible solutions to conserve water so the population could meet their daily water usage limits. We are proud to be working closely with government regulators in various countries such as United Kingdom, Malaysia, South Africa and Australia; to provide feasible solutions on a global issue.

What is PVD?

Meir's kitchen sinks and certain ranges of tapware are finished in PVD, which is a high strength Physical Vapor Deposition coating.
PVD produces a thin film and coating around the product which is similar to titanium and the coating is generally harder, and more corrosion-resistant than electroplating or powder coating as it can withstand certain physical impacts and abrasions which is ideal for commercial or domestic use.

The procedure to achieve a PVD coating is a vacuum deposition method which switches material from a condensed state to a vapour state and back to a thin film condensed state.
PVD is also more environmentally friendly than traditional coating processes as there are no waste products during the process.

At Meir, we take climate change seriously and are continuously improving our manufacturing processes to reduce our environmental impact and footprint and are proud to be working with PVD products that are used around the world.

I have gravity-fed water. Will your products work in my home

No, all Meir tapware products require Mains pressure and are not suitable for gravity-fed water systems, low pressure systems under 100kPa or high water pressure systems exceeding 1,000 kPa.

I have hard water in my area. What will happen to my matte black brassware and limescale?

Hard water is water that contains a high amount of mineral deposits. Although it’s not a health risk to drink hard water, it can leave residue and buildup of limescale in your sink and brassware.

To ensure product longevity, it is recommended to install an inline water condition filter as well as conduct regular cleaning with a soft cloth and warm soapy water. This may assist in limiting the minerals associated with hard water, which may lower the risk of limescale build up on the brassware.

Tapware finishes (including Matte Black) can deteriorate when in conditions of hard water usage when filters are not present. For more information please refer to our terms and conditions

Some products look like they have different shades of black on the website

As we regularly design and introduce new products, our photography shoots on our black finish products can lag behind, and in these cases, we use either digital images of products photos from studios with different lighting which causes some products to look like they have a different colour than another.

Rest assured that all of our items undergo the same universal finishing process via electroplating. The plating process in nature also produces some slight variations in the finish as the vats are emptied and reused over and over again with other colours.

What do I do if I have high water pressure?

Seek assistance from licensed plumber or tradesperson as there are a number of options your plumber can implement to correct high water pressure. Meir mixer taps and other products should stay within the pressure range of 100 kPa to 1,000 kPa (or 1 – 100 Bar).

What is Electroplating?

Electroplating is a process that uses electric current to dissolve metal to form a metal coating.

Electroplating is harder wearing than powder coating, which is why Meir uses the Electroplating process for all products.

Although Electroplating is more durable than powder coating, it is not scratch proof and care should be taken when cleaning and handling the products – just like other tapware such as Chrome.

What is Powder coating?

Powder coating is a type of coating that is applied as a dry powder. The powder coating does not require a solvent to keep the binder and filler parts in a liquid suspension form. The coating is typically applied electrostatically and is then cured under high heat temperatures. The powder may be a thermoplastic or a thermoset polymer.

Powder coating is sensitive in terms of wear and tear and generally comes with a limited 1 year warranty, however if you take good care of your products, the finish will last for years to come.

What is the minimum and maximum water pressure for Meir products?

Meir’s mixer tapware products are designed to withstand high pressure while still allowing low-pressure systems to function.

Mains pressure systems are required; i.e. no gravity-fed or water-tank systems are compatible.

The recommended water pressure range is:

Australia: 100 kPa minimum – 1,000 kPa maximum.
Other countries: 1 Bar minimum – 100 Bar maximum.

Meir tapware should not be used for pressures outside of this range as they will not function as intended and may void warranties.
If unsure, please consult your builder, plumber, architect or trade professional before making a purchase.

Where are your products made?

Meir products are proudly Australian designed, and the components that go into our products are sourced from leading European companies; primarily in Spain and Hungary.

We have recently moved some manufacturing off-shore but retain our local assembly line processes and employ additional staff to oversee QC at all stages.

Why does my shower sound like it is whistling?

This issue usually occurs due to a build of debris inside the shower head/filter, due to the pipes not being flushed prior to installation or a build up over time. It is recommended to have your lines flushed and to regularly check the filter that can be found inside the thread where the shower head joins the arm.

Will my black tapware scratch?

Like most things, black tapware will scratch if you try hard enough, however if you don’t abuse your tapware and follow simple care instructions, the black finish on your products can last for a lifetime and look at good as the first day you purchased it.

Black tapware tends to look better over the years as the electroplated coating resists soap scum and mould better than the chrome counter-party.

Unlike chrome, the matte black finish reduces the reflective elements such as lighting, so things like fingerprints are actually less noticeable.

Powder-coated products may scratch easier than electroplated products, so please take additional care if you have purchased a powder-coated item.

Care instructions:
Do not use any harsh chemicals or rough surface materials such as scourers. Use a soft/microfiber cloth with warm soapy water to clean your matte black products.

Trade desk

Can I open a re-seller or trade business account?

Meir offers a range of options to re-sellers and trade account clients world-wide. Please fill in the appropriate form below:

Trade Account Application Form

Dealer Application Form

Please note: We are no longer accepting reseller applications for South Africa or the Netherlands.